Is the motor of your industrial vacuum cleaner having a tantrum? Or is the filter worn out and does not guarantee optimal performance of the vacuum cleaner? Or maybe the gasket has loosened over the years of use… Don’t worry, RIBO customer service will take care of it! Find out what we can do for you and for the health of your industrial vacuum!
Since 1968, we have been producing industrial vacuum cleaners with love and dedication. The first vacuum cleaners that came out of our workshop today count about 50 years of service and most of these are still in operation. Despite the robustness of our vacuum cleaners, the life cycle of an industrial vacuum cleaner depends on numerous factors: first of all, on the type of use, then on periodic maintenance and finally on the timely replacement of spare parts that may be damaged or no longer working.
For over 50 years, RIBO has been supporting its customers by offering a prompt assistance service thanks to a warehouse that is always supplied. For this, we are able to carry out minor repairs and replacements of spare parts within 48 hours. By identifying the vacuum cleaner via the serial number, our customer service is able to trace the model and year of production, so as to be able to find exactly the perfect spare part for that type of vacuum cleaner. Alternatively, for very dated or discontinued vacuum cleaners, we offer spare parts compatible with the customer’s vacuum cleaner model and equivalent in effectiveness.
If the repair costs are not convenient compared to the purchase of a new vacuum cleaner, RIBO offers a subsidized discount for the purchase of a new vacuum cleaner in the face of the scrapping of the used one. In these cases, especially when the delivery times of the new vacuum cleaner are longer than the supply of simple spare parts, on request we are able to provide our customers with a borrowed vacuum cleaner to continue with production and minimize downtime machine.
The purchase of a new vacuum cleaner in the face of the return of the used one is an advantageous service for two reasons: first of all, the customer will be able to benefit from a technologically more advanced and more efficient vacuum cleaner; in addition, the environment will also benefit, in accordance with our ecological vision of respect for the environment that guides us.
For your company, choose RIBO: not only robust and long-lasting industrial vacuum cleaners, but also reliable partners at your service who keep your vacuum cleaner healthy!
